This policy (together with our Terms and Conditions) defines the basis on which any personal data is collected from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.
The Xenalab.shop website is available at the web address https://xenalab.shop (hereinafter referred to as Website) is held and operated by:
Comms eCommerce Limited
57 Amiens Street
(hereinafter “Comms eCommerce Limited” or “us” or “we”).
Comms eCommerce Limited as the data controller guarantees all data of Users are processed in accordance with the EU Data Protection Directive 2016.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our site, subscribing to our newsletters, posting reviews or other material on our site or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of bookings that you carry out through our site and of the fulfilment of your bookings.
Details of your visits to our site including, but not limited to, traffic data, location data, logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Method for collection of personal details
Information is collected based on forms or questionnaires that need to be filled in. Information we collect based is provided voluntarily. The User is obliged to provide only information needed to make a booking.
Minors who want to use the Service need to be supervised by at least one of their parents. Comms eCommerce Limited is not liable if minors use the Service without the required parental control.
Required and optional personal details
In the context of using the Service, Users can be invited to fill out forms or questionnaires in which certain fields are required/obligatory to carry out the Service. This will be clearly indicated. The other fields are optional.
The aim of the optional fields is to allow Comms eCommerce Limited to contact the Users more quickly and/or to obtain information that is relevant in the context of the Service.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to the browser from a website’s computer and stored on your computer’s hard drive if you agree.
Although cookies are required to be able to fully use the Service and all of its features, Users can always refuse to accept cookies.
Storage and transmission
Goals and use
Personal details can only be collected and processed by Comms eCommerce Limited for one of the following goals:
- To ensure that content from our site is presented in the most effective manner for you and for your computer
- to meet contractual obligations and rights between Comms eCommerce Limited and User;
- for the registration and participation in the Service (including but not limited to Contests);
- for research and statistical goals;
- to enable Comms eCommerce Limited or its partners to contact Users concerning the Service or additional related Services;
- to improve the content and quality of the Service;
- to draw up collective profiles (not of individual people);
If you do not want us to use your data in this way, please either tick the relevant box situated on the form on which we collect your data, unsubscribe to any emails your receive or notify us at firstname.lastname@example.org.
Right of access to and correction of your personal details
You have the right to access information held about you. Users are able at all times to check the state of their personal details collected and processed by Comms eCommerce Limited if they sign in to their account or send us an email to email@example.com.
The request to access and check the Users’ information must arrive from the same email address the User signed up with. Comms eCommerce Limited will inform the User on the state of your personal details as soon as possible.
In case of a mistake, inaccuracy or hiatus regarding your personal details, the User can ask us to correct or change this information.
Consent and removal
Property and disclosure
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.